Privacy Policy
Last updated: 19 June 2025
This Privacy Policy explains how ONJY TRADE LTD, trading as MACHGREEN, collects, uses, and protects your personal data when you visit or make a purchase from www.machgreen.co.uk.
We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with all applicable laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
ONJY TRADE LTD
Company number: 16528450
Trading as: MACHGREEN
Registered office: 38 Collingwood Street, Collingwood Buildings, Newcastle Upon Tyne, NE1 1JF
Trading address: Gosforth Garden Centre, Great Lime Road, Newcastle Upon Tyne, NE3 5EP
Email: [email protected]
2. What Personal Data We Collect
We collect the following types of personal information when you use our website:
- Identity & Contact Data: name, billing/delivery address, email address, phone number
- Transaction Data: details of your purchases and payment method (we do not store full card details)
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: pages visited, time spent, links clicked
- Marketing Preferences: your opt-in/opt-out choices
3. How We Collect Your Data
We collect your personal data when you:
- Place an order on our website
- Register for an account
- Contact us via email or contact forms
- Subscribe to newsletters or marketing
- Use or browse our website (via cookies and analytics tools)
4. Why We Collect Your Data
We use your data to:
- Process and deliver your orders
- Communicate with you about your purchases
- Improve and personalise your experience on our website
- Respond to enquiries or complaints
- Send marketing emails (if you’ve opted in)
- Comply with legal obligations (e.g., record-keeping, fraud prevention)
5. Lawful Basis for Processing
We only process your personal data when there is a legal basis to do so. These may include:
- Contractual necessity – to fulfill your order or provide a service
- Legal obligation – for compliance with tax, consumer, or fraud laws
- Legitimate interests – to operate and improve our business
- Consent – for marketing communications (which you can withdraw at any time)
6. Sharing Your Data
We only share your personal data with trusted third parties where necessary to provide our services, including:
- Payment processors (e.g., Stripe, PayPal)
- Delivery couriers
- IT service providers and website hosting
- Marketing platforms (only if you’ve opted in)
All third parties are required to respect the confidentiality and security of your data and comply with the law.
7. International Data Transfers
We do not knowingly transfer your data outside the UK or EEA. If any future transfers occur, they will be protected by appropriate safeguards in line with the UK GDPR.
8. Data Retention
We retain your personal data only as long as necessary:
- Order information: kept for 6 years for tax and accounting purposes
- Marketing preferences: retained until you unsubscribe
- Analytics data: stored as per cookie settings (see Cookie Policy)
You can request deletion of your data sooner, subject to legal limits.
9. Your Rights
Under data protection laws, you have the right to:
- Access a copy of your personal data
- Request correction of incorrect or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Object to processing or request restriction
- Withdraw consent (e.g., for marketing)
- Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
To exercise any of these rights, email us at [email protected].
10. How We Protect Your Data
We implement appropriate security measures to protect your data, including:
- Secure SSL encryption across our website
- Encrypted payment gateways
- Limited access to personal data by staff
- Regular software and security updates
11. Cookies
Our website uses cookies and similar technologies to improve user experience and analyse traffic. For more details, see our separate Cookie Policy.
You can manage your cookie preferences through your browser settings or via the pop-up banner on our site.
12. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in legal, technical, or business developments. The latest version will always be posted on this page with the date of revision.
Contact Us
For any questions or concerns about this policy or your personal data, please contact:
📧 [email protected]
📍 38 Collingwood Street, Newcastle Upon Tyne, NE1 1JF, UK